Privacy Policy

Who we are

uCare (Commercial Register 1010874275, VAT 311627146300003) is a wholesale distributor of personal care products based in the Kingdom of Saudi Arabia, with a corporate office in Al Khobar and a distribution warehouse in Riyadh. This policy explains how we handle information collected through this website.

Information we collect

• Business enquiries — when you submit our enquiry form, email us, or contact us via WhatsApp, we receive the details you provide: name, company, business type, phone number, and message.
• Live chat — our website uses Freshchat (Freshworks Inc.) to provide live chat. Messages you send through the chat widget are processed by Freshworks in accordance with their privacy policy.
• Technical data — standard server logs (IP address, browser type, pages visited) used for security and to keep the website working.

How we use it

• To respond to wholesale and partnership enquiries and provide pricing.
• To manage ongoing business relationships with retail partners.
• To operate, secure, and improve this website.

We do not sell personal information, and we do not use your details for unrelated marketing without your consent.

Retention & security

Enquiry details are kept only as long as needed to handle your request or maintain our business relationship, and are protected with appropriate technical and organisational measures.

Your rights

In line with the Saudi Personal Data Protection Law (PDPL), you may request access to, correction of, or deletion of your personal data by contacting us at procurement@ucare.sa.

Contact

Questions about this policy: procurement@ucare.sa · Corporate office: No. 314, Noor Plaza, Olaya, Al Khobar 34448, Saudi Arabia.